Hastings Funds Management Limited

ABN 27 058 693 388

Holder of Australian Financial Services Licence No. 238309

Registered Office

Level 16
90 Collins Street
Melbourne VIC 3000
Australia

Telephone: +61 3 8650 3600
Facsimile: +61 3 8650 3701

Email: investor_relations@hfm.com.au

Other offices

London

Level 1
63 St Mary Axe
London EC3A
United Kingdom

Telephone: +44 20 7337 6720
Facsimile: +44 20 7929 2502

New York

575 Fifth Avenue
39th Floor
New York NY 10017-2422
USA

Telephone: +1 212 389 1263
Facsimile: +1 212 551 1997

Complaints Handling

Customer service representatives are available between 8.30am and 6.00pm (AEST) weekdays, from anywhere in Australia, by calling the Registrar on 1300 556 074 (within Australia) or on +61 3 9415 4217 (outside of Australia).

If you have a concern, please write to Hastings at the address set out below or call the Complaints Manager to register your complaint by telephone on +61 3 8650 3600. Hastings will acknowledge your concern, investigate it and report back to you.

Complaints Manager
Hastings Funds Management Limited
Level 16
90 Collins Street
Melbourne VIC 3000 Australia.

If you are dissatisfied with Hastings' response, you may raise the matter directly with the Financial Ombudsman Service (FOS). Its contact details are:

Financial Ombudsman Service
GPO Box 3
Melbourne Vic 3001 Australia

Telephone (within Australia) 1300 780 808
Telephone (outside Australia) +61 3 8623 2019

Before you contact FOS, first try to resolve your concern with Hastings by calling +61 3 8650 3600.